Spryt's AI receptionist, Asa, makes it happen for every patient, on every pathway.

Asa doesn't wait for patients to reach out. Asa reaches them, on WhatsApp, by SMS, wherever they already are, at exactly the right moment. Asa handles the reminders, the rescheduling, the preparation, the follow-up. And when something needs a human, it hands over cleanly.

Every message builds on the last. Asa remembers the whole journey, so the patient never has to.

For patients it feels like a helpful message from someone who knows what they need. For providers it means the appointments they've scheduled are the appointments that actually happen.

A woman lying on the grass listening to a message

That smear test.
Nervous is normal.

Attended.

A patient journey, step by step

The North Central London cervical screening journey.

  1. 01

    Invited on WhatsApp

    In her own language, on the channel she already uses.

  2. 02

    Books in a few messages

  3. 03

    Asks a question at 8pm

    The night before, and gets a reassuring, clinician-approved answer.

    That smear test.
    Nervous is normal.

  4. 04

    Needs a lift

    Asa arranges the ride in the same conversation — Uber, Lyft, taxi or specialised medical transport. US only.

  5. 05

    Something comes up

    She reschedules in seconds, and the slot goes to another patient.

  6. 06

    Written straight into the EHR

    Staff see everything as normal.

    Attended.

Meet Asa

Care falls apart at 8pm.
So that's when Asa shows up.

Patients don't quit at the clinic. They quit at home, the night before: staring at the prep instructions, embarrassed to ask. An empathetic answer at 8pm saves more appointments than any reminder sent at 9am.

  • Built on behavioural science: anxiety-aware messaging that sustains treatment optimism at the moment it's most fragile.
  • Asa remembers: your language, your worries, the question you asked last time.
  • Hands over cleanly when a human is needed. WhatsApp · SMS · Voice coming Q4 2026.
50%+

Of patient queries in our US deployment arrive outside working hours. In the NHS: 15%.

Dear Clive, please switch to a clear liquid diet by 2pm today, before your colonoscopy tomorrow. Any questions?
What sort of clear liquids? Beer?
Nice try. No alcohol unfortunately, but water, clear broth, black tea or coffee (no milk), clear juice or sports drinks all work.
Clive sitting at a table with a glass of water

Colonoscopy. Attended.

Every message builds on the last. Asa remembers the whole journey, so the patient never has to.

A woman resting outdoors in golden light

A reminder from an unknown number is admin. A message from the thread that got you through last year's procedure is a relationship.

Asa remembers: your language, your worries, how you like to travel, the question you asked last time. Every interaction builds on the last, so the tenth message feels like the ninth, not the first.

Clinicians change. Asa stays.

Asa remembers.

Why it works

The reasons people miss appointments are mostly human: fear of a diagnosis, embarrassment, confusion about why the appointment matters. A reminder can't address any of them.

Asa works in three layers.

  1. 01

    Prediction

    Flags which patients are at risk of not attending, before the slot is lost: our no-show prediction model, validated on over 224 million de-identified appointment records.

  2. 02

    Behavioural science

    Maps the likely barrier for each patient.

  3. 03

    Language

    Does the rest: the right message, in the right register and language, at the right moment.

That's the difference between sending more messages and getting more people seen.

Mayo Clinic Platform

Validated with Mayo Clinic Platform

Spryt was selected for the Mayo Clinic Platform_Accelerate program. Working in Mayo Clinic Platform's secure environment, we validated our no-show prediction model against more than 224 million de-identified appointment records.

Hear the story from CEO Daragh Donohoe.

Safe by design

Asa never gives medical advice, and answers only from a knowledge base the clinic controls. Behind Asa sits Cortex, our decision layer: before Asa says a word, Cortex checks it for safety, privacy and clinical appropriateness, and hands over to a human whenever one is needed. Every conversation is monitored continuously for quality and safety.

Asa was the first solution approved by NHS England to integrate WhatsApp and generative AI for scheduling into an NHS Electronic Health Record.

62% of patients engage from a cold SMS introduction, and around 50% go on to book in that same thread.

United States · a single quarter

28%

Reduction in no-shows across booked appointments.

35%

Increase in patient readiness for their appointment.

42%

Reduction in call-centre load.

50%+

Of bookings made outside regular hours.

NHS North Central London · independent evaluation

160%

Increase in booking conversion.

8+ hrs

Returned to each GP practice every week.

30%

Lower communication costs.

Delivering complete care

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