The ride is part of the appointment.
Missed appointments are often transport problems. So Asa treats the journey as part of the care: patients get a ride to their appointment, from Uber, Lyft or taxi to specialized medical transport, arranged in the same conversation where they booked it.
How it works
Asa books the appointment on WhatsApp or SMS. If the patient is eligible and if getting there is the barrier, Asa offers a ride in the same thread: the right vehicle for the patient’s needs, matched to the appointment time, through MediDrive's nationwide transportation network. If the appointment moves, the ride moves with it. No separate number to call, no voucher, no second app.
Why it matters
Transport is one of the most common, most fixable reasons care doesn’t happen, and it falls hardest on the patients who most need to be seen: older patients, Medicare Advantage and Medicaid members, people managing long-term conditions.
For health systems, that means fewer missed appointments and stronger patient engagement. For payers, higher appointment adherence, more predictable transportation benefit utilisation, and less administrative burden.
Americans delay medical care every year because they lack transportation.1
1 Wolfe, McDonald and Holmes, American Journal of Public Health, 2020 (National Health Interview Survey).
The partnership
MediDrive, a US specialist in non-emergency medical transportation serving Medicare Advantage, Medicaid and health systems, is an investor in Spryt and our US distribution partner. The partnership integrates MediDrive’s Transportation Management System directly into Asa, so a ride is arranged in the same conversation as the appointment.
SPRYT has built one of the most compelling AI platforms in healthcare, redefining how patients connect with care.
By combining our AI-powered engagement with MediDrive’s transport capabilities, we’re closing the gap between intention and attendance. This partnership completes the last mile of patient access.