Care fails in the gaps: the missed appointment, the screening never booked, the question never asked. Spryt closes them.
Case study · Spryt × Google Cloud
Asa in Action
Asa runs on Google Cloud end to end, with Gemini powering the decision and governance layers that check every message for safety before it's sent. In the US, within a single quarter: Asa delivered a 28% reduction in no-shows across booked appointments and a 42% reduction in call-centre load. In the NHS: a 160% increase in booking conversion and more than 8 hours a week returned to each GP practice.
Spryt sits inside the systems patients and providers already use, works out where each patient is likely to disengage, and reaches them first: on WhatsApp, by SMS, wherever they already are. Automatically, safely, and with no extra work for your team. The result: more completed care journeys, fewer no-shows, less admin, and more of the care you plan actually getting delivered.
That's Care Journey Orchestration.
28%
Reduction in no-shows across booked appointments, within a single quarter (US deployment).
160%
Increase in booking conversion (NHS North Central London).
90
ROI inside 90 days for US clinics.
Every missed appointment gets a code: DNA (Did Not Attend). The appointment that never gets booked gets nothing: the check-up that's due, the referral that never becomes a booking. No code, no report, no owner.
It's healthcare's silent gap, and it's where care journeys end before they start.
Spryt is here to change that.
Appointments are missed every year in the US alone.
What if healthcare adapted to patients, not the other way around?
Meet Asa
Care journeys don't fail at appointments. They fail in the silence between them. Asa fills the silence: what's next, when, where, how to get there, and how to prepare. Patients never wonder. Providers never chase.
Missed appointments are often transport problems. Through our partnership with MediDrive, Asa arranges the patient's ride in the same conversation where the appointment was booked.
Short manifesto
Healthcare works well for people who are organised and persistent enough to navigate it. Many of the rest quietly don't show up. The system calls it a Did Not Attend. We call it a design problem.
And the most expensive appointment never even gets that far: the check-up that's due but never booked.
So we built something different. Spryt sits inside the systems providers already use, works out where patients are likely to disengage, and reaches them first, on WhatsApp, by SMS, wherever they already are.
No new app. No new system. Just more care actually happening: what's due gets booked, and what's booked gets attended.
That's Care Journey Orchestration.
That's Spryt.
